Reference

How 999f Handles Your Personal Information

Your account data stays with us — not shared, not sold. This policy covers what we collect when you register, deposit via bKash, Nagad or Rocket, and use the lobby. Access and eligibility depend on your local law and eligible regions.

Data kept confidentialLocal wallet privacyAccount-level controlRight to request deletion

Explore the Lobby Read FAQ

HOW WE PROTECT IT

Data Handling and Account Security

Security on the 999f platform runs at the account level. Every session is protected and access requires OTP verification to your registered mobile number. Here is what we do to keep your data safe and how you stay in control.

Encrypted Connections

All data sent between your device and our platform travels over an encrypted connection. This covers your login, any bKash or Nagad transaction detail, and account updates.

OTP Account Access

We use one-time PIN verification tied to your registered number whenever a new device or unusual location attempts to access your account, adding a layer beyond your password.

Data Retention Limits

Transaction records linked to bKash, Nagad and Rocket payments are retained only as long as required. Inactive session data is cleared on a rolling basis — not stored indefinitely.

Your Right to Access

You can request a copy of the personal data we hold on your account at any time. Submit the request through live chat or email and we will respond with what we have on file.

What We Collect and Why We Use It

999f Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with 999f, we collect the details you provide at registration — your name, contact number, and the payment method you choose, whether that's bKash, Nagad or Rocket. We use this to verify your account, process your deposits and withdrawals, and keep

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your wallet secure. Session data — device type, browser, IP address — helps us detect unusual access and protect your account from unauthorised use. We do not sell your data to third parties, and we do not share payment details beyond what is needed to process
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a transaction. If you connect a bKash number or Nagad wallet to your account, that number is stored only for transaction matching and is not passed on to marketing partners. Cookies on the site track your session state so you stay logged in across pages; you
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can clear these through your browser settings at any time. Retention periods vary by data type — transaction records are held as long as required by applicable rules, while browsing session data is cleared periodically. Your eligibility to hold an account depends on local law in
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your region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us About Your Data

If you want to review, correct or remove your personal data, contact our support team directly. We handle data requests through the channels below and aim to respond within a reasonable timeframe. Availability depends on your region and local access conditions.

Live Chat Start a chat from the account page. Available during active support hours for account-related data queries including wallet and transaction records.

Email Support Send your data request to our support address linked in your account dashboard. Include your registered mobile number for faster matching.

Account Settings From your account dashboard, you can update your registered contact number, review linked payment methods and amend your communication preferences directly.

Privacy Policy — Your Questions Answered

These are the questions we hear most often about how your data is handled on 999f. If your question is not here, reach out through live chat or email from your account page.

No. Your bKash, Nagad or Rocket number is used only to match and process your transactions. It is not passed to marketing partners or other third parties.

Contact support via live chat or the email address in your account dashboard. Provide your registered mobile number so we can locate your records and process the request.

We log your device type, browser, and IP address at each login. This helps us flag unusual access and trigger OTP verification when a new device connects to your account.

Yes. Go to account settings from your dashboard and update your registered number there. This also updates the number we use for OTP verification and payment matching.

Transaction records tied to bKash, Nagad and Rocket payments are held for as long as required under applicable rules. We do not store them beyond that period.

Access to the platform and your account data depends on local law and eligible regions in Bangladesh. We recommend checking whether access is permitted where you are located.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Info999F Banking AccountRegister

How 999f Handles Your Personal Information

Data Handling and Account Security

Reach Us About Your Data

Privacy Policy — Your Questions Answered

01 Does 999f share my bKash or Nagad details with anyone?

02 How do I request deletion of my personal data?

03 What data do you collect when I log in?

04 Can I update the mobile number linked to my account?

05 How long do you keep my transaction history?

06 Is my data accessible if I am in Bangladesh?

Privacy Policy

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